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What is your policy for returning and exchanging items?

If we send you something which you did not order we will, of course, immediately replace it at no charge.

Since we offer a print-on-demand service, we cannot operate an exchange or refund policy for items we supply correctly.

The only exception is original instruction manuals. In these cases we are able to offer an exchange policy. In such circumstances please email us at sales@otcworld.co.uk or call us on +44 (0)1707 273773.
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